Refund and Return Policy for Sobaan Salts

At Sobaan Salts, we strive to ensure your satisfaction with our products. Our refund and return policy is designed to be fair, transparent, and in compliance with applicable laws. Please read the following carefully to understand our policies.

1. 30-Day Warranty Period

Sobaan Salts offers a 30-day warranty on eligible products from the date of purchase. This warranty covers manufacturing defects and ensures that you can shop with confidence.

2. Return Requirements

To qualify for a return under our warranty, the following conditions must be met:

The product must be within the 30-day warranty period from the date of purchase.
The item must be unused, in its original packaging, and in the same condition as received.
All accessories, manuals, and any included promotional items must be returned.
The product must not show any signs of wear, damage, or alteration.

3. Return Process

If you wish to return a product, please follow these steps:

(a) Contact Us:

Reach out to our customer service team at the given email address or phone number within the 30-day warranty period.
Provide your order number, details of the item you wish to return, and the reason for the return.

(b) Approval:

Our customer service team will assess your request and provide you with return authorization if eligible.

Pack the product securely in its original packaging, including all accessories and promotional items.
Include a copy of the original invoice and the return authorization provided by our customer service team.
Ship the product to the address provided in the return authorization.

4. Inspection and Verification

Upon receiving the returned item, our team will inspect it thoroughly. Please note the following:

Products showing signs of wear, damage, or alteration will not be eligible for a refund.
Returns without the original packaging or missing accessories may be subject to a restocking fee.

5. Refund Process

If your return is approved, a refund will be processed to your original method of payment within 7-10 days. Please note that shipping fees are non-refundable.

6. Exclusions

Our warranty and return policy do not cover:

Damage caused by misuse, accident, or negligence.
Products purchased from unauthorized sellers.

7. Live Video Inspection

For certain cases, we may request a live video inspection to verify defects or damages. This step ensures a fair assessment and a smoother resolution process.

8. Contact Us

If you have any questions or concerns regarding our refund and return policy, please contact our customer service team on the contact us page.

Thank you for choosing Sobaan Salts. We value your satisfaction and are committed to providing a seamless shopping experience.